Terms and Conditions


GENERAL: The Spectrum Reach 2024 Pay It Forward Program (the “Program”) is committed to supporting the economic growth of all small businesses, while advancing the objectives of diversity, equity and inclusion, as well as community investment. The Program is sponsored and administered by Charter Communications Operating, LLC dba Spectrum Reach (“Sponsor”). The Program will award up to 250 recipients with a Grant that may include business consultation services, advertising creative production services and advertising placement. By entering this Program, you agree to be bound by these Official Rules and Sponsor’s determinations regarding the Program, which are final and binding in all respects. The Program is subject to all applicable federal, state, and local laws and is void where prohibited.

PROGRAM PERIOD: Program is valid from January 2, 2024 at 12:01 a.m. Eastern Time to February 25, 2024 at 11:59 p.m. Pacific Time (the “Program Period”). The time clock of Sponsor’s computer administering this Program is the official clock for this Program. Sponsor reserves the right to shorten or lengthen the Program Period for any reason in its sole discretion. Following the Program Period, Sponsor will review all applications. Sponsor expects to contact potential Grant recipients to confirm eligibility and finalize grant awards on or about June 30, 2024.

ELIGIBILITY: To be eligible to enter a Qualifying Business (as defined below) in the Program you (“Entrant”) must meet the following criteria as of the first day of the Program Period: 1) You must be a legal United States resident currently residing in an Eligible Market (as defined below), who at the time of entry is 18 years of age or older and the age of majority in the jurisdiction in which you reside (19 in AL and NE). 2) You must be an entrepreneur, or authorized representatives who is the leading executive (i.e. Founder and/or President, CEO, CFO, COO, or any such other similar officer title) of a Qualifying Business located within Sponsor’s service area in one (1) of the designated market areas (each an “Eligible Market”) set forth on Exhibit A. Employees of Sponsor, and its affiliates, promotion and advertising agencies, and members of their immediate family (spouse and parent, children and siblings and their respective spouses, regardless of where they reside) and persons living in the same household, whether or not related, of such employees, are not eligible to participate.

To be considered a “Qualifying Business” eligible to participate in the Program, the business must meet all the following criteria as of the first day of the Program Period. 1) A business cannot have done any advertising with Spectrum Reach in the past thirteen (13) months. 2) A business cannot be a competitor of Sponsor (including its Spectrum, Spectrum Business or Spectrum Reach divisions), as determined by Sponsor. 3) A business cannot be in bad billing standing or poor billing history with Sponsor. 4) A business must be a for-profit organization, which does not operate in any of the restricted categories within Sponsor’s Spectrum Reach division policy (https://www.spectrumreach.com/terms-conditions). 5) A business must be legally registered to do business in an Eligible Market. 6) A business must have been open and operating for at least one year as of the Submission date. 7) A business must not have an active or pending bankruptcy. Preference will be given to any business that is 51% owned, operated, and controlled by an ethnic/racial minority, which may include Asian American, Black/African American, Hispanic/Latinx, Native American or Pacific Islander. The potential grant recipients are subject to verification of eligibility by Sponsor, which may include completing associated documentation.

HOW THE PROGRAM WORKS: During the Program Period, visit https://spectrumreachpayitforward.com/ (the “Website”) and follow the directions provided to complete the application describing how your Qualifying Business would benefit from a Grant awarded under the Program (collectively, the “Submission”).

The Submission must (i) be Entrant’s own original work, (ii) be in English, (iii) cannot be previously published or submitted in connection with any other promotional program, (iv) be in keeping with the Sponsor’s image and (v) not be offensive or inappropriate, as determined by the Sponsor in its sole discretion, nor can it defame or invade publicity rights or privacy of any person, living or deceased, or otherwise infringe upon any person’s personal or property rights or any other third party rights. Sponsor reserves the right to disqualify any Submission that it determines, in its sole discretion, is offensive or inappropriate, not in keeping with Sponsor’s image or that is otherwise not in compliance with these Official Rules.

After a Submission has been provided to Sponsor, it cannot be modified in any way and Sponsor is not responsible for any delayed Submission, incomplete Submission, or Submission not received, recognized, or accepted for any reason. Entrant retains all rights in and to its product or service, including all intellectual property rights, but no Submission may disclose any information confidential to or any trade secret of the Entrant or any third party. Sponsor will treat all information disclosed by Entrant as nonconfidential. By providing a Submission to the Program, each Entrant hereby grants Sponsor and on behalf of Entrant and Qualifying Business a royalty-free, irrevocable, perpetual, global, nonexclusive license to use, reproduce, modify, publish, create derivative works from, and display the information in the Submission, in whole or in part, and to incorporate it into other works, in any form, media, or technology, now known or later developed, for any purpose including for promotional and marketing purposes, including on websites or social platforms. Sponsor does not guarantee that any Submission will be used as described in the preceding license. Sponsor is not responsible for any unauthorized use by third parties of any Submission.

One entry per Entrant and per Qualifying Business. Multiple entries received for any Entrant or Qualifying Business after the first entry received will be void. Duplicate Submissions will not be honored and will become the property of Sponsor. Submissions from non-profit organizations, charitable groups or post office boxes will not be honored. Fraudulent Submissions may result in criminal prosecution. The odds of being awarded a Grant will depend on the number of eligible Submissions received during the Program Period.

REVIEW CRITERIA AND SELECTION OF GRANT RECIPIENTS: At the end of the Promotion Period Submissions will be reviewed and scored by a selection committee identified by Sponsor based on the following criteria 1) Completeness of submission, 2) Demonstrated need of the Qualifying Business, 3) Ability to articulate a plan for business growth, and 4) the Qualifying Business’ ability to articulate and/or demonstrate how they work to uplift their local community by advancing DEI initiatives or otherwise investing in the community’s local economic health. Eligible Submissions will be scored by Sponsor’s review committee across these qualification areas. The process is designed to identify motivated and deserving businesses that demonstrate need, readiness for growth, and commitment to community.

Sponsor will award Grants (defined below) to 250 Entrants whose Submissions receive the highest cumulative score (the “Grant Recipients”). The number of Grant Recipients may vary by Eligible Market based on need and Sponsor availability. Grant Recipients will be notified by email or phone in accordance with the timeline posted at the beginning of these Official Rules.

If potential Grant Recipient is ineligible or the business does not meet the criteria of a Qualifying Business or Entrant has not complied with these Official Rules, cannot be reached, or declines the Grant for any reason, in Sponsor’s sole determination, such potential Grant Recipient will forfeit the Grant and an alternate recipient may be selected. Sponsor, in its sole discretion, may attempt to award the Grant to alternate Grant Recipient in the Eligible Market, or the Grant(s) in question for such Eligible Market may go unawarded.

GRANT AWARDS: 250 Grants are available. Grants will be awarded in any single Eligible Market, based on availability at Sponsor’s sole discretion. Grants consist of up to $15,000.00 in services from Sponsor’s Spectrum Reach division and may include production of one (1) :30 second TV commercial, and/or streaming commercial based on available inventory, a three (3) month TV schedule , three (3) months support from local marketing experts, access to on-demand educational content and expert industry insights, and invitations to exclusive speakers’ series and events featuring industry leaders with local market experiences (availability of Grant components varies based on Eligible Market and is in Sponsor’s sole discretion).There is no ability to substitute business services with a cash equivalent for business services. Grants may not be used for political or national ads.

Grants must be redeemed between April 1, and June 30, 2024, including production and advertising schedule, and it is null and void outside of these dates. Sponsor, in its sole discretion, shall determine and have control over the schedule, rotation, day parts, programming, networks, channels, and stations covered by, included in, or related to the advertising.

After Grant Recipients are selected on March 16, 2024, they will be contacted via phone or email and the Grant verification and fulfillment process will begin. Services will be made available and fulfilled as quickly as possible, but the timing will vary based on services rendered. There are a select number of services that can be added through Sponsor’s Spectrum Reach division. These added services will be charged at current rates. The Grant Recipient is responsible for the timely payment of all monthly charges and taxes of any additional services not awarded under the Grant. If the Grant Recipient fails to make a payment for the additional services, the complimentary Grant services, as well as the additional services, will be impacted and may be suspended or disconnected.

GRANT CONDITIONS: Entrants may not substitute, assign or transfer Grants or redeem a Grant for cash, but Sponsor reserves the right, at its sole discretion, to substitute the Grant (or component thereof) with one of comparable or greater value. Grant Recipients will be required to execute a Spectrum Reach Customer Agreement and an Affidavit of Eligibility, a Liability Release, and (where imposing such condition is legal) a Publicity Release (collectively, “Grant Claim Documents”). If potential Grant Recipient refuses to sign and return all Grant Claim Documents within ten business days, potential Grant Recipient may be disqualified and an alternate potential Grant Recipient may be selected. Sponsor makes no warranties, and hereby disclaims any and all warranties, express or implied, concerning any Grant in connection with the Program. All Grant details are at Sponsor’s sole discretion. Grant Recipients are responsible for all applicable federal, state and local taxes, if any, as well as any other costs and expenses associated with Grant acceptance and services being provided under the Program. Grant Recipients are strongly encouraged to consult with their tax advisers to determine any tax consequences in connection with Grant award acceptance and Program services.

Sponsor, reserve the right, in its sole discretion, to conduct a brief interview with any Entrant and request for Entrant to provide additional materials relating to their Submission. Sponsor reserves the right to not award any Grants, if in its sole discretion, it does not receive any suitable Submissions. No details of the deliberations on individual Submissions will be revealed to Entrants or the public. Certain Submissions may be featured from time to time by Sponsor during and/or after the Program Period in Sponsor’s social media pages and other channels, in the sole discretion of the Sponsor. Being selected as a featured Submission is unrelated to the review criteria and does not guarantee selection as a Grant Recipient. In the event of a tie, the tie will be broken based on the highest score in the first review criterion continuing thereafter to each review criterion in order, as needed to break the tie. Decisions of the Sponsor’s review committee are final and may be made in its absolute and sole discretion.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, GRANTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND SPONSOR HEREBY DISCLAIMS ALL SUCH WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. Grant Recipient agrees to comply with all applicable regulations in connection with redemption. Sponsor will not be responsible for Acts of God, epidemic, pandemic, acts of terrorism, civil disturbances, work stoppage or any other natural disaster outside their control that may cause the cancellation or postponement of Grant redemption.

Each Entrant hereby irrevocably grants to Sponsor, its designees, affiliates, successors and assigns, the exclusive, irrevocable, fully paid, universal license to use, copy, sublicense, transmit, distribute, publish, delete or display their Submission in any media now known or hereafter devised including, but not limited to all forms of electronic media, print media and all forms of internet and wireless protocol in perpetuity and throughout the universe for advertising, marketing, publicity and promotional purposes in connection with the Program and other promotions. Sponsor shall have the right, in its sole discretion, to edit, composite, morph, scan, duplicate, or alter the Submission for any purpose which Sponsor deems necessary or desirable, and each entrant irrevocably waives any and all so-called moral rights they may have therein. No Entrant may release on their own or through a third party any publicity or other materials regarding their participation in the Program, without Sponsor’s consent.

GENERAL CONDITIONS: Acceptance of a Grant constitutes Grant Recipient’s permission for Sponsor and its designees to use Grant Recipient, Entrant, and Qualifying Business’ name, photograph, likeness, voice, biographical information, statements and address (city and state) for advertising and/or publicity purposes worldwide and in all forms of media now known or hereafter developed, in perpetuity, without further compensation. Entrants agree that the Sponsor (A) shall not be responsible or liable for, and are hereby released from, any and all costs, injuries, losses or damages of any kind, including, without limitation, death and bodily injury, due in whole or in part, directly or indirectly, to participation in the Program or any Program related activity, or from Entrants’ acceptance, receipt, possession and/or use or misuse of any Grant, and (B) have not made any warranty, representation or guarantee express or implied, in fact or in law, with respect to any Grant, including, without limitation, to any Grant component’s quality or fitness for a particular purpose. Sponsor is not responsible for incomplete, illegible, misdirected, misprinted, late, lost, damaged, or stolen Submissions or Grant notifications. No mechanically reproduced, illegible, incomplete, forged, software-generated or other automated Submissions will be accepted. These Official Rules cannot be modified or amended in any way except in a written document issued by Sponsor. The invalidity or unenforceability of any provision of these Official Rules shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

By participating in the Program, Entrants agree to be bound by these Official Rules and the decisions of the Sponsor, which shall be final in all respects. Sponsor expressly disclaims any responsibility or liability for injury or loss to any person or property relating to the fulfillment of Grant, and all Entrants agree to waive any and all claims against the Sponsor and its affiliated companies, subsidiaries, officers, directors, employees, agents, contractors, sponsors, representatives, and any and all other companies associated with this Program, and all of their respective officers, directors, employees, agents, representatives, successors and assigns (collectively, “Released Parties”) for any injury, damage or loss that may occur, directly or indirectly, in whole or in part, from the participation in the Program or from the receipt or use of any Grant or activity related to the receipt or use of any Grant.

All Submissions will become the property of Sponsor. This Program cannot be combined with any other Sponsor offers. Sponsor reserves the right to change or cancel this Program without prior notice.

CONDUCT OF PARTICIPATION: By entering the Program, Entrant affirms that he or she has read and agrees to abide by the Official Rules and the decisions of Sponsor. Sponsor reserves the right to disqualify any Entrant acting in violation of the Official Rules or found tampering with the Submission process or with the operation of the Website or the Program. ANY ATTEMPT BY AN ENTRANT OR ANY OTHER INDIVIDUAL TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE PROGRAM MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM SUCH ENTRANT TO THE FULLEST EXTENT PERMITTED BY LAW.


DISPUTES: Entrant agrees that: (a) any and all disputes, claims, and causes of action arising out of or connected with this Program, or any prizes awarded shall be resolved individually, without resort to any form of class action, and solely and exclusively in federal or state courts located in New York; entrant submits to sole and exclusive personal jurisdiction to said courts in the State of New York for any such dispute and irrevocably waives any and all rights to object to such jurisdiction; (b) any and all claims, judgments, and awards shall be limited to actual out of pocket costs incurred, including costs associated with entering this Program but in no event attorneys’ fees; and (c) under no circumstances will entrant be permitted to obtain awards for and entrant hereby waives all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

USE OF DATA: By participating in the Program, each Entrant acknowledges that Sponsor will collect private or personal data about the Entrant that is included in the Submission (the “Private Information”). Sponsor may collect and use the Private Information for purposes of this Program as authorized under these Official Rules and for marketing purposes. Sponsor may share this information with third parties who need access to this information to perform services on its behalf. Information collected from Entrants is subject to the Sponsor’s Privacy Policy which can be found at https://www.spectrum.com/policies/your-privacy-rights.

GRANT RECIPIENT LIST: A list of Grant Recipients may be posted on the Website or if legally required may be obtained by sending a self-addressed, stamped envelope to: 2024 Pay it Forward Program, c/o Charter Communications Operating, LLC dba Spectrum Reach, 1633 Broadway, 40th FL, NY, NY 10019. All such requests must be received within six (6) weeks after the end of the Program Period.

PROGRAM SPONSOR: Charter Communications Operating, LLC, 1633 Broadway, 40th FL, NY, NY 10019.

Eligible Designated Market Areas

DMA State
Albany NY
Alpena MI
Austin TX
Birmingham (Anniston and Tuscaloosa) AL
Bolivar TN
Buffalo NY
Central NY NY
Charlotte NC
Cincinnati OH-KY-IN
Cleveland OH
Columbus OH
Dallas-Ft. Worth TX
Dayton OH
Dyer TN
Evansville IN-KY
Flint-Saginaw-Bay City OH
Greensboro NC
Greenville/Asheville SC-NC
Honolulu HI
Huntsville-Decatur (Florence) AL-TN
DMA State
Kansas City KS-MO
Lexington KY
Los Angeles CA
Louisville KY-IN
Marquette MI
Myrtle Beach-Florence SC
Milwaukee WI
Montgomery-Selma AL
New York City NY
Orlando FL
Paducah-Cape Girardeau-Harrisburg KY-MO-IL-TN
Raleigh NC
Rochester NY
St. Louis MO
Southwest Ohio OH
Tampa FL
Terre Haute IN
Toledo OH-MI
Traverse City-Cadillac MI
Tri-Cities TN-VA-KY